This Warranty Policy is established to ensure the quality of DailyOTP's service offerings, provide a clear framework for addressing technical issues that may occur during number rental sessions, and to protect the legitimate rights of both users and the service provider. Our aim is to ensure each rental session functions as described during the rental period and to provide a transparent remediation process when service expectations are not met.
This policy applies to all virtual number rental transactions conducted through the DailyOTP platform, including short-term sessions and per-session rentals for receiving OTPs across any supported service (e.g., account registration, social network verification, email verification, etc.). The following terms apply unless another written agreement exists between DailyOTP and the user/partner.
Each virtual phone number (SIM) provided by DailyOTP is guaranteed to operate for the selected rental duration as displayed on the service interface. During this period, we commit to make best efforts to ensure the SIM can receive incoming OTP messages and forward them accurately and promptly to the renter's account.
If a rented SIM fails to receive an OTP within the valid rental period due to technical issues on our side, the user is entitled to request either a replacement SIM or a refund in accordance with the refund procedure detailed below.
Warranty coverage is limited to technical failures related to the SIM provisioning system and inability to receive OTPs due to objective factors from number providers. Warranty does not apply to issues caused by user actions, including but not limited to:
Any request for a replacement SIM or refund relating to a failure to receive OTPs must be submitted within the valid claim period after the rental session ends (for example: within 24 hours of session completion, or per the specific timeframe you wish to enforce). Requests submitted after this period may be denied unless supported by valid justification and compelling evidence.
The user must file a support request including evidence (rental session ID, SIM status screenshots, transaction ID, rental timestamp) via our technical support channel: Telegram @dailyotpcom, the website support form, or the designated technical support email.
Our technical team will review system logs, SIM status, and message history to verify the cause of the issue as quickly as possible.
Upon verification:
We commit to an initial response within 24 hours for all warranty claims; in urgent or system-wide incidents, our technical team will prioritize remediation.
DailyOTP is not liable for:
To provide the best user experience, DailyOTP offers 24/7 technical support via Telegram (@dailyotpcom). Users can also submit support tickets through the website form or designated technical email (if provided). Please include full session details and evidence when contacting support so we can process your request quickly.
If a user disagrees with the outcome of a warranty decision, they may submit a formal complaint to a higher-level support channel or customer relations email. Disputes will be handled according to DailyOTP's internal procedures; if necessary, either party may seek legal consultation or mediation under applicable law.
DailyOTP reserves the right to update, modify, or supplement this Warranty Policy to reflect actual service conditions. Updates will be posted on the website; continued use of the service following any update implies acceptance of those changes.